Returns & Exchanges
At Tom's of Maine, we stand behind the quality of our natural personal care products and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely place the products in their original packaging, ensuring all lids are tightly sealed to prevent leaks during transit.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing